Refund policy

Due to COVID-19 we have a NO REFUND policy. Unless, we made a mistake on our end by shipping out the wrong item. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need a photo of the item &  proof of purchase.

To start a return, you can contact us at conctactbrand23@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping Address 

Brand 23 

P.O. Box 8043

Pittsburg, CA 94565

 

You can always contact us for any return question at contactbrand23@gmail.com.

Damages and issues
All of our orders are packaged with love & care. Once your order has been shipped, it is not or responsibility for any lost, damage, or stolen packages.